Order Process

Welcome to the secretgardenmy.com shopping guide—your streamlined path to finding the perfect love doll. We’ve created this guide to make your experience effortless, from exploring our diverse collection to placing your order with ease. Whether you’re new or returning, this step-by-step overview will help you navigate every part of the process smoothly.

🛒Choose & Customize Your Sex Dolls

Please choose your desired doll and customize its appearance, features, and accessories using the options provided on the product page. Most settings are pre-selected by default, so be sure to review each option carefully to avoid unintentionally choosing features you may not want. Once you’re satisfied with your selections, click Add to Cart at the bottom of the options section.

Note: Default options do not guarantee that the doll will look exactly like the promotional photos, as factors such as lighting, photography techniques, and styling can influence the appearance. If you have any questions about the customization options, please feel free to contact us at support@realsexdoll.com.

💳 Checkout & Payment

Check your shopping cart and confirm that the items in the shopping cart are correct before checking out. Please enter your real name and correct and detailed address information when checking out so that the courier can contact you and deliver smoothly.

Choose the payment method that suits you best and complete the payment. Our payment encryption technology protects your payment security throughout the process.

📧 Order Confirmation

You will receive an order confirmation email from us when the payment is successful. The email contains your address information and order content. If you have any questions about the order or would like to make any changes, please contact us within 24 hours.

If you do not receive our order confirmation email, please check your spam folder to prevent the email from being folded or blocked.

🔧 Manufacturing Starts

After the order is confirmed, the average production time for sex dolls is about 3-6 weeks. The production time may be different for dolls of different brands and materials. If multiple additional functions and implant hair are added, the production time may be longer. Production time may also be affected by some force majeure factors, such as factory order volume and holidays.

For orders of stock dolls, we will ship within 2-5 days. If there is a shortage of stock and the delivery is delayed, we will contact you as soon as possible to explain the situation and discuss replacement plans.

📸 Factory Photos Confirmation

We will send you factory photos of the dolls without any Photoshop processing. If you have any comments, please let us know and we will modify them according to your requirements.

We do not provide factory photos of stock dolls. Because they are packed and stored in the warehouse ready to be shipped at any time, if you take the doll out to take a photo, the packaging may be damaged. If you want to see factory photos of stock dolls, please contact our customer service to obtain it.

🛫 Shipping

If you have any requirements for delivery, please let us know as soon as possible. We usually cooperate with internationally renowned carriers such as UPS/FedEX/USPS for shipment. You will receive a tracking number within 2-7 days after shipment. Due to the characteristics of sex doll packages, in most cases the tracking number will be displayed after the package arrives at the receiving country and customs clearance is completed.

Delivery time will vary depending on your location and may be affected by force majeure factors such as weather and holidays. Thank you for your patience.

📦 Delivery & Checking

Please check your mailbox frequently and keep your phone connected while waiting for delivery to avoid missing any delivery information or calls. If you have added the signature service, please wait at the delivery location after the delivery person contacts you.

We recommend that you unpack and inspect the package as soon as possible after receiving it, and take unpacking videos and photos. If the outer packaging or doll is damaged, please take photos of the shipping label outside the package and the damaged parts. These unpacking photos and videos will help you verify the condition of the package as evidence in case after-sales service is required.

👍 Leave a Review

Finally, we ask you to leave us valuable 5-stars positive reviews on our website or platforms such as Google and Trustpilot. If you have any valuable comments or suggestions on our work, you can also tell our customer service staff, which will be of great help to us.

At the same time, we also look forward to receiving your doll photos, videos or interesting stories between you and the doll. If you agree that we quote the photos and videos you share on social platforms or websites, we will give some gifts or bonuses to express our gratitude. Of course, all this will be done while protecting your privacy.